Terms and conditions
In the following terms and conditions, “we” and “us” refers to the staff of Smart Nose Dog Training only. “You” refers to any client, participant or spectator to any of our workshops, training sessions, or classes.
Dogs: You are responsible for the behaviour of your own dog during classes and workshops at all times.
Please be respectful of other dogs and their handlers and ask the owner’s permission before approaching or allowing your dog to approach another dog – not all dogs are comfortable around other dogs or people. Dogs must be kept on lead at all times unless directed otherwise by us.
If your dog is not comfortable around other dogs or people, please let us know in advance of any booking so we can provide you with appropriate support.
Please pick up after your dog and use the poo bin provided.
You are responsible for ensuring your dog is fit and healthy to attend training, is fully vaccinated and not suffering from any infectious disease that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian prior to attending any workshop, class or training session.
Please inform us in advance if your bitch is in season.
Dogs must not be left unattended in hot cars.
Fees and cancellations:
Workshops: Payment of fees will secure a place on a workshop. You may cancel your place up to 14 days ahead of the workshop. Cancellations must be received by email more than 14 days prior to the workshop, and a full refund minus a £10 administration charge will be made. Refunds will only be made by the same method the original payment was received.
1-2-1 training: Payment for 1-2-1 training sessions is due no later than the day of the session, and can be made in cash or by BACS. Cancellations can be made with no charge up to 48 hours prior to the session, cancellations past this point will be charged at the full price except in the event of cancellation by us.
Classes: Places in classes are confirmed in advance via email. Payment for classes can be by BACS or by cash on the day, however if you are unable to attend a class you are booked onto and do not provide 48 hours notice, we reserve the right to charge the missed class.
Cancellations by Us: Should we need to cancel due to unforeseen circumstances, a full refund will be made to you within 14 days of the cancellation date. You will be informed by email. Refunds will only be made by the same method the original payment was made.
Training Methods: The use of force or equipment causing discomfort or pain (including but not limited to physical punishment, physical or emotional intimidation, choke or pinch collars, spray collars, electronic training collars or hand held spray or rattling devices) is not permitted at any time in any classes, training session or workshops. Failure to comply on request will result in you being asked to leave, with no refund given.
Health & Safety: You agree to follow the health & safety instructions given by us, in particular, emergency procedures in the event of a fire. Should your dog’s behaviour be considered to pose a safety risk to other participants or their dogs, we reserve the right to request you to remove your dog from the workshop/class.
Parking: Parking is entirely at your risk. We do not accept any responsibility for theft or damage to cars or property whilst at any workshop, class or training session.
Data protection: The information you provide us at the time of booking will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties.
The following measures are in addition to standard terms and conditions, and you are agreeing to abide by these upon booking your class. The measures are intended to ensure that classes can be carried out in a manner safe for all.
If you or anyone in your household is displaying symptoms of Covid-19 please do not attend class. Follow NHS guidance for testing and any required self isolation, and do not attend class until ok to do so as per NHS guidance (https://www.nhs.uk/conditions/coronavirus-covid-19/).
If you or anyone in your household have been contacted through the test and trace service and told to self isolate after contact with a person confirmed to have Covid-19, please do not attend class until your self isolation is complete.
In either event, you may transfer your booking to a later date, subject to availability, with no additional charge.
To minimise the risk of spread of coronavirus, only one person per dog is to attend class.
Social distancing measures will be in place at all classes until further notice. All attendees must remain a minimum of 2 metres from other attendees and dogs, trainers, and volunteers, at all times and in all areas – this includes upon arrival, throughout the class, and upon departure. By accepting our terms and conditions you are agreeing to maintaining social distance when using our services.
Upon arriving at class, you are requested to remain in your car until the instructor indicates you may make your way to the training area. This is intended to facilitate maintaining social distance at potential pinch points at the training venue.
You will be allocated a personal space at the start of class, please do not enter another attendee/dog’s personal space at any time during class, and do not allow your dog to do so.
Anyone not abiding to the set out social distancing rules will be asked to leave immediately. No refund will be issued in this instance.
You are requested to maintain Covid-19 hygiene practices as indicated by government guidelines as best as possible. The hall facilities will not be open for use, as such please use hand sanitiser. It is preferred that you bring your own, however sanitiser will be supplied and available for use at class.
You are responsible for bringing your own training equipment as requested at the time of booking, including but not limited to your dog’s water bowl, food bowl, bed/mat, long line, training toys, settling activities (snuffle mat/lickimat, etc) treats, and any items you may require.
Please avoid touching any doors, gates, fences, or other items other than your own. The instructor will open and close gates, and move equipment as required while maintaining good hygiene practices. If you do touch a shared item/surface, please sanitise your hands immediately.
Hoopers equipment will be suitably disinfected before and after each class. You are requested not to touch hoopers equipment, including but not limited to, hoops, tunnels, and barrels, the instructor will do this for you.
No refreshments will be served during class.
You are responsible for removing all equipment brought to class, and any waste generated during class.
Future government guidance
Should lockdown be reimposed by the UK government at a national or local level, booked classes will not go ahead and in this instance a refund will be provided. No replacement online training will be provided, however online 121 sessions can be arranged, contact Smart Nose Dog Training for further information.